House manual

Porthva is at 17a Vernon Place, Falmouth, a five minute walk from the harbour, the beaches, the cafes and the restaurants.

Check in is from 16:00 and check out is by 10:00.

Check yourself in using the lockbox. Please return the keys to the lockbox when you leave.

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• Network name: 17aVernon
• Password: 17aVernon_Place
• If the wifi drops, report it through the guidebook's "Something wrong?" button and we will sort it.

The apartment is heated to a comfortable 21C. It works best left running at a steady temperature, so you should not need to adjust anything.

The towel rails warm automatically each morning and evening.

Boiling water tap. Press and hold the button on the left handle, then turn the handle backwards 90 degrees. Release the handle to stop the water. Please take care, the water is extremely hot.

Induction hob. The hob only works when a suitable pan is placed on it. First check the isolator switch at the wall is turned on. Press the power button, then select the cooking zone you want and set the heat level with the controls.

The Samsung Frame TV is the one that looks like a painting. Amazon Prime and the other streaming services are there to sign into with your own account.

The iron, ironing board, mop and broom are in the hallway cupboard by the front door.

The hairdryer is in the cupboard in the master bedroom.

The washing machine and tumble dryer are in the cupboards by the stairs.

Please bring the terrace cushions inside after use. Seagulls are frequent visitors, and it keeps the cushions clean for you and for the next guests.

• General waste goes in the black Rig-branded bags provided.
• Mixed recycling goes in the green Rig-branded bags. There is no need to separate it: cardboard and paper, plastic bottles, drink cans and tins, and glass can all go in together.
• Collection day is Friday. Please put all bags in the outdoor bin store by Thursday evening.

• No smoking inside the apartment or on the balcony.
• No parties or events.
• Please keep the noise down after 10pm out of respect for the neighbours.
• Please remove your shoes.
• We love animals, but pets are not allowed upstairs.
• Please leave the apartment roughly as you found it. Thank you.

In an emergency, leave calmly through the front door.

There is a first aid kit in the kitchen cupboard.

• Emergency services: 999
• Ali, your host: 07502 297275
• Royal Cornwall Hospital, Treliske, Truro TR1 3LJ. 01872 250000
• Boots pharmacy, 47-49 Market St, Falmouth, TR11 3AB. 01326 312373

• Gyllyngvase Beach, 18 minute walk
• Castle Beach, 18 minute walk
• Swanpool Beach, 25 minute walk
• Maenporth Beach, 10 minute drive
• Grebe or Durgan Beach, 18 minute drive
• Falmouth Town train station, 12 minute walk
• Tesco Express, Killigrew Street, 6 minute walk or 3 minute drive
• Co-op by Gyllyngvase Beach, 20 minute walk or 6 minute drive
• Sainsbury's, 7 minute drive
• Bailey's Country Store, 9 minute drive
• Prince of Wales Pier for the St Mawes ferry, 20 minute walk
• Custom House Quay for the ferry, 15 minute walk

Check out is by 10:00.

• Set the thermostat back to 21C.
• Switch off all the lights.
• Put your rubbish bags in the bin store.
• Leave the apartment in a similar state to how you found it.
• Lock the doors and return the keys to the lockbox.

Thank you, and we hope you had a lovely stay.